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Informativa sulla privacy e Cookies

Privacy Policy

At Custom Travel Srl, we are concerned about your privacy. This policy describes what, why and how we collect and use your personal data, how we protect it and how you can get in touch with us.

More to the point, this policy regulates the processing of data carried out by Custom Travel Srl S.R.L. a legally constituted Italian company which operates as a travel agency, based in Firenze, Viale Belfiore 41 50144 Firenze duly licensed according to Italian laws and regulations, with Fiscal Code and Tax Number 04240880486 as the controller of your data through this website www.customtravel.it (hereinafter, the “website”).

1. What are the purposes and lawful basis of the processing of your data carried out by Custom Travel Srl?

The data that Custom Travel Srl requests or may request from you is necessary for the purposes described in this policy and failure to provide it may lead Custom Travel Srl to be unable to contact you or manage your requests.

Custom Travel Srl reserves the right not to respond or process requests that do not include all the data that is requested.

By providing Custom Travel Srl with your data, you guarantee the veracity of the same and accept that Custom Travel Srl may periodically request the review and update of personal data that you keep.

1.1. In the event that you are a client or potential client of Custom Travel Srl SRL.

On this Website, you can find information that may be useful in order to learn about the services offered by Custom Travel Srl. In this sense, Custom Travel Srl will only request you and, therefore, will process the necessary data to provide you with the services you contracted or to be able to initiate and maintain a commercial and/or contractual relationship with you.

More to the point, the purposes for which your data may be processed by Custom Travel Srls and the lawful basis for that processing is as follows:

i. Performance of a contract between you or your Company and Custom Travel Srl or application of pre-contractual measures:

Manage the contractual relationship with you or your Company and ensure the provision of the contracted products and services, which includes both the management of reservations and services offered by Custom Travel Srl, as well as the service quality, billing, collection and withdrawal of the same. Said services might include accommodation services, transfer, excursion, ticket, group special offers, car rental and other destination services.

Manage the commercial relationship with potential clients, which includes attending to requests for information on products and services offered by Custom Travel Srl, invitation to events hosted and/or with the participation of Custom Travel Srl and other related actions and services.

Manage and process any legal claims, out-of-court claims and insurance claims received by Custom Travel Srl in relation to you.

ii. Legitimate interests of Custom Travel Srl:

Carry out commercial communications related to products and services similar to those contracted by you or your Company. In this case, the legitimate interest of Custom Travel Srl would be to carry out direct marketing activities aimed at its clients, in accordance with Recital 47 of the General Data Protection Regulation.

Conduct surveys and market studies to know the quality of our products or services and the preference of our clients. The legitimate interest of Custom Travel Srl is to improve the commercial offer and experience to its clients.

Manage and administer the Website, as well as improve the browsing experience of the Website. The legitimate interest of Custom Travel Srl is to improve the efficiency of the Website.

1.2. Data processing coupled with mere navigation through the Website

In order to improve our services, to provide you with more relevant content and to analyze how visitors use this Website, we may use technologies, such as cookies or tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

Regarding the use of cookies on this Website, please note that the same are small pieces of information stored by your browser on your computer’s hard drive. They enable you to navigate on this Website and allow us to provide features such as remembering aspects of your last search to make subsequent searches faster. You can delete cookies if you wish. While certain cookies are necessary for viewing and navigating on this Website, most of the features will be still accessible without cookies.

For more information on how we use cookies and how you can remove them, read our Cookie Policy.

2. Who are the third parties to which your personal data may be shared?

The personal data that you provide to Custom Travel Srl may be communicated to the following categories of recipients:

Third parties to which Custom Travel Srl is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and the applicable regulations, as the case may be.
Officers, agents, suppliers, partners or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy or whom we have appointed to process information on our behalf or manage aspects of our Website.
Companies that are part of the Custom Travel Srl SRL, with the purpose of being able to properly manage and optimize your contractual relationship as a result of the centralization of administrative and computer processes existing within the Custom Travel Srl (whose relation you may consult on our webpage www.customtravel.it/Privacy Policy).
Also, we inform you that the Custom Travel Srl can count or collaborate with companies outside the European Union. In those cases, Custom Travel Srl, requires that these companies comply with the measures designed to protect personal data established in a binding contract, except in cases where the European Commission has determined that the country where said companies are located provide for an adequate level of protection of personal data.

Should you wish, you can obtain a copy of the measures required by Custom Travel Srl by contacting our Data Protection Officer by the contact details indicated below.

3. How does Custom Travel Srl protect your data?

Custom Travel Srl has appropriate policies and has put into place technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, loss or accidental destruction, damage, use and illegal or unauthorized disclosure.

At Custom Travel Srl, we will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.

In any case, please note that any transmission of data through the Internet is not completely secure and, as such, must be carried out at your own risk. Although we will do our best to protect your personal data, Custom Travel Srl cannot guarantee the security of the personal data transmitted through this Website.

4. For how long does Custom Travel Srl keep your data?

The retention period of your data will be determined according to the duration of your contractual relationship with Custom Travel Srl and the deadlines defined by law. In this sense, the criteria that Custom Travel Srl uses to set the terms of retention of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and guidelines, as well as the operational requirements of Custom Travel Srl related to the correct management of the relationship with its customers. Whenever you give your consent, your data will be kept up until a moment when you revoke said consent.

5. How can you exercise the rights over your personal data?

You may exercise your rights of access, rectification, erasure, objection, limitation and portability, as well as to withdrawal at any time the consents you have previously given us, by mail to Custom Travel Srl S.R.L. to customtravel@customtravel.it. Should you wish, you may also contact our Data Protection Officer as the contact details indicated below.

Furthermore, if appropriate, you can lodge a claim to the Italian Data Protection Authority, especially if you consider that we have not adequately addressed your rights.

6. How can you contact us?

If you have questions or comments in relation to data protection matters, you may contact our Data Protection Officer, which contact details are as follows: Guliana Passaponti, customtravel@customtravel.it